Last Updated Sep 2, 2016 12:27 PM EDT
SEOUL, South Korea – Samsung Electronics
recalled all of its Galaxy Note 7 smartphones on Friday after finding batteries
of some of the flagship gadgets exploded or caught fire.
Samsung’s
Note 7s are being pulled from shelves in 10 countries, including South Korea
and the United States, just two weeks after the product’s launch. Customers who
already bought Note 7s will be able to swap them for new smartphones in about
two weeks, said Koh Dong-jin, president of Samsung’s mobile business.
He apologized for causing
inconvenience and concern to customers.
The recall, the first for the new
smartphone, comes at a crucial moment in Samsung’s mobile business. Apple is scheduled to announce its new iPhone next week and Samsung’s
mobile division was counting on momentum from the Note 7’s strong reviews and
higher-than-expected demand.
“This is the worst possible timing for Samsung,” CNET’s Dan Ackerman told CBS News. “They finally have a hit on their hands and it looked like they were finally going to outmatch Apple. This was finally Samsung’s year, and look what happened.”
A man holds a Samsung Galaxy Note 7 during a launch event August 2, 2016 in New York City.
Drew Angerer, Getty Images
Samsung
said it had confirmed 35 instances of Note 7s catching fire or exploding. There
have been no reports of injuries related to the problem.
The company said it has not found a
way to tell exactly which phones may endanger users out of the 2.5 million Note
7s already sold globally. It estimated that about 24 out of 1 million units may
have a faulty battery.
It’s not the first time a smartphone battery has experienced this type of problem, Ackerman said. “But to have a real flagship phone – and that’s what this is for Samsung – to have the entire run of the phone, millions of phones recalled right after they’ve been released – I can’t think of anything that has been as big as this.”
After complaints surfaced online, Samsung found that a
battery cell made by one of its two battery suppliers caused the phone to catch
fire. Koh refused to name the supplier.
“There was a tiny problem in the
manufacturing process, so it was very difficult to figure out,” Koh told
reporters at a news conference. “It will cost us so much it makes my heart
ache. Nevertheless, the reason we made this decision is because what is most
important is customer safety.”
Customers’ reports of scorched phones
prompted Samsung
to conduct extra quality controlling tests and delay shipments of the Note 7s
this week before the recall.
South Korean high school teacher Park
Soo-Jung said she had rushed to buy the new phone, pre-ordering and then
activating it on Aug. 19, its official launch date.
The 34-year-old living in the port
city of Busan said that she was bruised when she rushed out of bed after her
phone burst into flames, filling her bedroom with smoke stinking of chemicals.
She’s having second thoughts about
buying another newly released device, especially after losing all her personal
data stored in the destroyed Note 7, she said.
“If the exploded phone had burned
near my head, I would not have been able to write this post,” she said in
a popular online forum Thursday, where she shared a photo of the scorched Note
7 and described dousing the flames.
China is not affected by the sales
suspension. The company said it used a battery made by another supplier for the
Note 7s sold in China.
© 2016 CBS Interactive Inc. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed. The Associated Press contributed to this report.
Source link
Battery explosions prompt Samsung phone recall
Sem comentários:
Enviar um comentário